01-06-2018
10:47 PM
01-06-2018
10:47 PM
I am experiencing issues with mine as well. Best to call SWA and light them up and hold them accountable. Lots of excuses being given for why they aren't honoring the CPs as quickly as they should be. I got approved (and was verified as being approved by a SWA customer service rep) back in mid-November and still no CP. When I called yesterday, she said it would "take up to 15 days to show up in my account". Not a lot of help for a flight I have next week, so I had to waste a disproportionate number of RR points so my fiancee can fly back with me.
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01-06-2018
10:36 PM
01-06-2018
10:36 PM
After several calls and disconnects, I found out that my CP was "added yesterday", but may "take 15 days to show up in my account". The SWA rep on the phone was unmoved by the fact that this means I won't get to use it on my trip next week...despite the fact I was approved 2 MONTHS AGO, and she verified verbally that I had qualified for the targeted CP offer. Not even a "sorry" in front of the explanation. Just that it would take 15 days, making no effort to rectify the situation whatsoever. Will be escalating this matter soon, this is not how a top carrier provides customer service to cardholders...
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