01-06-2018
06:41 AM
01-06-2018
06:41 AM
Good morning SWA, I was well aware of the SWA companion pass coupled with the Marriott flight & hotel packages which would allow redeeming Marriott points for 7 nights @ a Marriott property & so many SWA points. Earning 110,000 or more points would qualify for a Companion Pass. Obviously SWA modified the T&C's early last year as evidenced on this string but it appears a "selective" communication went out to RR customers informing them that the program was being modified but RR members had until 3/31/17 to take action to obtain a companion pass. My disappoint is that it appears SWA did not make a general annoucement on this change because if they had I would have acted upon it. I actually called the SWA RR phone line earlier this week (on 1/2/18) and spoke to a representaive and asked them a direct question about the Marriott/SWA program and he confirmed to me (verbally) that if I transferred 270,000 Marriott points I would obtain 120,000 SWA RR points and I would qualify for a CP for calendar 2018 & 2019. Obviously some of your reps are not up to speed on all of the nuances to these programs. As a loyal long time SWA flyer and SWA council participant I am making this request. Because I was not made aware of these changes to the program & SWA this past week informed me that my actions would result in a Companion Pass I am requesting I qualify for a Companion Pass for calendar 2018 (I will not request 2019) as anyone who took action early last year would have gotten '17 & '18 which would have included me if I had known about this previous impending change. Thank you in advance for any consideration on this matter.
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