I can definitely relate as we were in the same situation. We ultimately used the same confirmation code over and over to pay the $5.60 government fees. While I'm not sure how much it'll help, try reaching out via Twitter or giving Southwest a call, maybe they can assist further with this scenario.
... View more
@Coloradokrebs wrote: good to see that as of 12/3/19 you can now look up and see a list of unused travel funds. Thanks SWA Agreed! So glad this feature finally came to life. Glad to see Southwest is listening to its customers. -Blake
... View more