@LindseyD wrote: Hi @corgi100, We follow federal regulations in offering preboarding to Customers with disabilities in order to comply with the Air Carrier Access Act: http://airconsumer.ost.dot.gov/publications/disabled.htm. Certainly and regrettably, some Customers have taken advantage of preboarding when they did not need it. Still, we cannot ask a Customer what their disability is or for "proof" of a disability. Additionally, we are unable to tell preboarding Passengers where they can/cannot sit on the aircraft (with exception of the emergency exit row). When a Customer requests to preboard, our Employees will ask 1) do you need assistance boarding the aircraft? and/or 2) do you have a specific seating need to accommodate your disability? If the answer to either question is yes, we must allow the Customer to preboard and we are only able to use these parameters to ascertain the legitimacy of a Customer's preboarding request. I understand that you cannot question the nature of someone's disability, but you could establish some rules. For instance, if a person declares that they need extra time in boarding, then it follows that the same person will need extra time in de-planing. So, the rule should stand that the people who preboard, must wait until everyone else is off the plane before getting off themselves. The preboard process should include wrist-banding or other identifiers for safety..and to keep the fake preboarders from moving to prime emergency row seats during through flights. And, if you get on with a wheel chair, you should have to get off with a wheel chair. Right now, it is a safety hazard that all the preboarders sit in the front of the plane, jump up when the plane lands, and shuffle off the plane, and clog up the jet way while getting in wheel chairs. Your other passengers also have tight connections, and you are inconvenicing the bulk of your customers for just a few.
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