Southwest Airlines Community

Hi Jen!!! I am so happy for you and for us!!!! Looking forward to meeting you on Sunday!! As I write this I am listening the President Obama speak about our sad economy and the issue of job growth. Although Jen and I are now officical employees of Southwest Airlines...my heart goes out to the thousands of people out there that are not as fortunate as Jen and I. I can't help but feel very sad for people out of work that are trying to survive and I am praying for all of you!!! I want you all to know that there is hope and to never give up the job search!!! I have been there and as a single parent with my daughter in her third year of college...it has not been easy. I know what it is to struggle and I know the feeling of desperation to find a "good" job. Right now...any job you may have...is a "good" job...and remember there are thousands without any job and/or unemployed. Truly, one of the most horrible and scariest experiences in life!!! Again, I am praying for people everywhere, in despair, and I have been there!!! DON'T give up!!! Life changes on a dime, changes, for both good and bad and all it takes is that one moment or that one phone call that says..."you got the job" :))))))) And thank you so very much to Niks02 for your comment to me. Your comment is very uplifting to me!!!! God Bless You All !!!!!!!!!!!!!!!!!!!!!!!!! ... View more

I am so very happy that I received a call for a job offer at the Phoenix call center. sincerely, one of the happiest days of my life, getting this job, after passing the phone interview and then passing the physical interview. I fly out to Dallas on Dec 13th to receive my badge. I was very lucky...i feel like i won the job lotto. I have reviewed this blog and the prior blog several times before I received the phone call. I noticed many questions about the backround check and how long the process takes and what the secret is, of passing the physical interview? I will tell you that the recruiters seek a positive and fun attitude and they look for applicants that sincerely have empathy for resolving customer complaints. Your application must be complete with established phone #'s for contacts of prior employers and an explanation of any employment gaps. In my case there were some gaps and honesty is important. Gaps are ok...you just have to explain why there was a gap and several reasons could be an off the books job or a family issue that needed your attention. Not everyone hired for southwest has had prior employement without gaps. Also with regard to the phone and physical interview... you must tell them that you feel the customers' frustration when dealing with resloving whatever issues come up, along with an excellent and professional phone manner and dont just say it because they will ask for a prior(s) examples of how you successfully resolved customer complaints and you must tell the recruiter that you PUT YOURSELF IN THE CUSTOMERS UNFORTUNATE POSITION, whatever that may be. With regard to the background check...for me it was quick. I received the job offer 8 days after the interview. I also assisted the background vendor with expediting my check with obtaining verification of education ( direct phone # to establish your high school and college transcripts) and obtaining employment verification from prior employers that do not always respond in a timely manner. I was very lucky and I had prior pay stubs for the past 3 years to verify my own employment and faxed these to the background check company as they requested. Normally, background checks should take no longer that 5-7 days however, following up with the person who interviewed you as soon as you know your background check is completed was very important in my case. I got the job offer, within 5 minutes of sending my recruiter and email that the background check was complete and sent to southwest, otherwise the information would have sat there longer. Following up is important to getting the offer sooner and/or getting an answer on your status. I wish all of you luck and my heart, sincerely, goes out to prior applicants that were not as lucky and blessed as I was and I want these people to remember that not getting this job does not mean that you weren't qualified for the position and it does not mean that they didn't like you!!! You must remember the probability of getting in with this company is not in your favor. These recruiters make very important decisions to hire applicants that they feel would be best but dont let that decision take away from your self worth and keep trying and never give up!!!!! i sincerely hope this information is a help to anyone out there, either waiting for a job offer or anyone that did not receive the job. God Bless!!!! ... View more