@mjoos1814 wrote: Hi! I've been travelling (exclusively) with SWA for years as a disabled person, and the only issue that I sometimes have is that one of my disabilities can sometimes be invisible (that is, I don't always need to use my cane or other assistive mobility devices). When I check in and say I don't need a wheelchair, I'm told to get a pre-board ticket at the gate, which is fine. When I get to the gate and ask, though; I'm often given the side-eye and reluctantly given the pre-board ticket because I don't look disabled. I don't feel as if I should have to prove my disability to the gate agents, nor do I think I should have to use my assistive mobility devices on a rare day when I'm actually feeling well enough to not have to use them just to justify needing to pre-board. You may ask why I need to pre-board if I'm feeling well, which is fair. The way my disability works, it's basically an either/or situation - I can either walk around the airport or I can use my energy (my spoons, if one is familiar with The Spoon Theory) standing in line with my carry-ons, looking for a seat, etc. By the time I've done all of that, I will most likely need a pre-board at my layover, so it's just easier to initiate the process from the beginning and save my spoons for the rest of the day. Is there a way this can be addressed? Thank you so much! Our Agents ought to ask whether the Customer needs help to board and in the event that they require a particular seat installed to oblige an inability to decide whether a Customers meets all requirements for preboarding. Our Employees get preparing and ought to perceive that not all inabilities are promptly evident; in any case, I'm sad if your collaborations haven't been charming before.
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