02-21-2018
02:31 PM
02-21-2018
02:31 PM
February 21st,2018 LAXWN01834909 30 days ago January 20,2018. I was told that my luggage was delayed and would arrive on the next flight. A week ago I received a msg from southwest stating that they could not validate my claim. (Southwest does not care that my bag was lost on there watch). I contacted the agent who wrote me this denial letter at central baggage and she told me that she would have a supervisor contact me to discuss further options. 30 days and nothing has happened but a denial letter. I have provided southwest with everything they have requested. I truly believe that southwest has made no attemp to locate my bag since the date of travel. I’ve spoken with eveyone at southwest BUT the person responsible for my claim. For whatever reason the person handling my claim will not talk to me over he phone. I think that’s just to add to my frustration. Southwest really wants me to forget they lost my luggage with all my belongings. I refuse to accept this. And am willing take this o the Highest level. Everybody has o be held accountable. Souhwesr where is your accountability
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02-21-2018
02:28 PM
February 21st,2018 LAXWN01834909 30 days ago January 20,2018. I was told that my luggage was delayed and would arrive on the next flight. A week ago I received a msg from southwest stating that they could not validate my claim. (Southwest does not care that my bag was lost on there watch). I contacted the agent who wrote me this denial letter at central baggage and she told me that she would have a supervisor contact me to discuss further options. 30 days and nothing has happened but a denial letter. I have provided southwest with everything they have requested. I truly believe that southwest has made no attemp to locate my bag since the date of travel. I’ve spoken with eveyone at southwest BUT the person responsible for my claim. For whatever reason the person handling my claim will not talk to me over he phone. I think that’s just to add to my frustration. Southwest really wants me to forget they lost my luggage with all my belongings. I refuse to accept this. And am willing take this o the Highest level. Everybody has o be held accountable. Souhwesr where is your accountability
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02-21-2018
02:25 PM
February 21st,2018 LAXWN01834909 30 days ago January 20,2018. I was told that my luggage was delayed and would arrive on the next flight. A week ago I received a msg from southwest stating that they could not validate my claim. (Southwest does not care that my bag was lost on there watch). I contacted the agent who wrote me this denial letter at central baggage and she told me that she would have a supervisor contact me to discuss further options. 30 days and nothing has happened but a denial letter. I have provided southwest with everything they have requested. I truly believe that southwest has made no attemp to locate my bag since the date of travel. I’ve spoken with eveyone at southwest BUT the person responsible for my claim. For whatever reason the person handling my claim will not talk to me over he phone. I think that’s just to add to my frustration. Southwest really wants me to forget they lost my luggage with all my belongings. I refuse to accept this. And am willing take this o the Highest level. Everybody has o be held accountable. Souhwesr where is your accountability.
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