I have been a Companion Pass membert for a number of years and fly SWA 100% of my domestic flights. I really enjoy what SWA offers but the pre-board process is out of control. I have witnessed just about everything when it comes to suspect preboarders. The last flight I was on from PHX-DTW had over 30 preboarders. I happened to be sitting next to a couple in DTW who you could tell did not fly very often. They were complaining that they were in the C group. The wife said I will be right back. I watched her walk up to the counter, speak with the agent, and then "limp" back to her seat. She then preboarded and sure enough were sitting in the bulkhead when I got on. I decided to pay attention to them going to baggae claim in PHX. No limp but a brisk walk while laughing all the way. I am not sure what can be done but it is getting out of control and I am afraid SWA will begin losing business to assigned seat airlines if it gets much worse. In all other matters, keep up the good work SWA. We love ya!
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