Southwest Airlines Community

@sheryls wrote: They basically said that they will NOT accommodate but you are more than welcome to pay the additional fares for changes in flights.  Every other airline is accommodating customers' requests due to the virus outbreak and companies cancelling all travel.  SW doesn't care.   There's nothing to accommodate here because the other airlines are doing what Southwest already does: no fees to change flights. All other airlines charge fees as high as $200 (on top of the difference in flight cost) just to change a flight. The airlines are now waiving those change fees. Southwest has never charged fees to change flights, so there's nothing they need to do differently.     --Jessica ... View more

Ask them to fax your receipt.  Nice 1 pager with all the receipt info.  Been doing that for years.  I have mine faxed to a service that creates a pdf and emails it to me.  Up until Sunday, fax receipts was an option you could select but alas, it's apparently gone now .   I can post image if requested. ... View more