Southwest Airlines Community

  Just got back from our cruise. It turned out that the flights both ways were not impacted by the cancellations.   To answer your question, yes - I had called SW customer service which told me that a cancellation due to engine inspections could take place at the last minute. I also emailed customer service and never heard back.   I am generally a fan of SW and have been a frequent flyer for many years. I can't recall ever having the need to try to get an answer to a question like this before - which is good of course. However, I must say that I am surprised at how difficult and frustruating it has been trying to get useful information from the company in this situation. ... View more

I  have been a loyal Southwest customer for many years. But last year, I was on three Southwest flights which all had mechanical problems, one of which required an emergency landing. In 2016 another Southwest engine disintegrated in mid flight causing decompression but no injuries. Now 1380 ushers in Southwest's first passenger fatality due to aircraft failure.  Is there a maintenence issue at SWA? Yes there is. I applaud SWA for this forum and hope they fix the systemic culture of profits before safety which a number of SWA mechanics have been outspoken about. As loyal Southwest customers, let's remind Southwest that the safety of their aircraft should be their biggest and most urgent priority--not shareholders or profits. To do otherwise means there will be none of the above.  ... View more