04-29-2018
02:06 PM
04-29-2018
02:06 PM
Heads up that the core issue is still unresolved. I'm A-list, checked in approximately 23 hours and 57 seconds before the flight and got a B51 boarding pass. I probably would have gotten a better spot if I weren't A-list. (No way did 110 people buy early bird check in or check in during the 3 seconds it took me to click buttons. Come on.) When I called customer service, they told me about boarding after the A group, which still makes me at best the 61st person on the plane instead of maybe the 20th like I should have been. (But I should somehow be thrilled it's not 111th?) I don't understand why losing 41 slots in boarding position is somehow considered a solution, with the customer service rep acting like I should be relieved. NOT cool, Southwest, first for letting this "A-list/B-group glitch" continue for YEARS and then for not having any kind of acceptable solution for it.
... View more
04-29-2018
02:01 PM
Heads up that this is still unresolved. I'm A-list, checked in approximately 23 hours and 57 seconds before the flight and got a B51 boarding pass. When I called customer service, they told me about boarding after the A group, which - while yes, better than where I was - still makes me ~the 61st person on the plane instead of maybe the 20th like I should have been. I don't understand why losing 41 slots in the boarding position is somehow considered a solution, acting like I should be relieved. NOT cool, Southwest, first for letting this "A-list/B-groupglitch" continue for YEARS and then for not having any kind of acceptable solution for it.
... View more
