05-15-2018
08:54 PM
05-15-2018
08:54 PM
I have received a form letter stating it may take 30 days to investigate. What is there to investigate, tht would take a month. They must thing it will calm down and I won't care. The carryy on I had needed help to life had my heirloon angels in it-to keep them safer than they would have been if I had checked it. That was wrong as 2 of them were broken. THEIR FAULT. I guess when you fly a no frills airline, you should have NO expectations. I consider myself lucky we arrived safely considering I sat in a window seat. My only chance of flying Southwest again if it they replicate the flight-minus the horribe Paula and flight attendant on the PHX to LAS flight, he was a DB
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