My flight was cancelled Monday morning and I have not been reimbursed my early bird payment. They weren't able to tell when I would be either. When I asked after they rebooked me at the airport why I moved from the A group to the C group I was just told I was rebooked. It wasn't my fault the flight was cancelled. I actually told them (southwest customer service) it had been cancelled. I know it was early but these ladies were rude about the whole process. When I had inquired if my bags would end up with me it was an up in the air reply.... I usually think Southwest is AWESOME in regards to customer service however not so much this time.
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