I am just looking for clarification regarding “plane swapping” policy. Our plane arrived, it is a direct flight with no weather issues at our destination city. They decided to “plane swap” and gave our plane to The flight that is outbound to Chicago. How and why do they decide one is more important than the other? Why not keep the outbound flight that is set to be on time continue vs making 2 flights late? We are currently 2 hours delayed but am very unsatisfied regarding why it was handled this way.
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