And everyone gets a trophy! No, the other flight attendants should have helped her out. They were sitting in the back of the plane doing nothing while she struggled. You missed my whole point which was bad customer service which I always want to hear from customers of my business because I want them to come back
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Not helpful. Just excuses. The other flight attendants should have helped out
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06-17-2018
09:01 PM
I just got off of a flight that left me wondering if I should continue to fly Southwest. I was on flight 4874 at 7:30 from Dallas to Houston. The flight attendant covering the first 8 rows was clearly challenged to do her job. She said as we boarded there would not be any beverage service then when there was, she couldn’t have moved any slower. She even told me when she took my drink order not to pay because she doubted she would get to me. The row behind me received their drinks about 5 minutes before I placed my order. She was very very slow. To top it off, when the other flight attendants finished their service including handing out peanuts neither of them offered to help her. No team work. Southwest is supposed to be know. For customer service but there wa no evidence of it on my flight tonight, about 27 people went without snacks or beverage. Bad customer service!
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06-15-2018
08:10 PM
06-15-2018
08:10 PM
What about someone with an issue with dizziness and standing.? What about someone with autism? It’s best not to be queued if you have syncope and it’s best to get on the plane quickly and tune out with ear phones if you are autistic. The problem with the current rules is they ignore a number of disabilities that are challenged by a long boarding process. The flight crews are not medical experts and if you can show a disabled parking placard with the matching ID you should be able to preboard. These rules demonstrate a lot of ignorance toward the special needs community. I agree that being 60 or 80 shouldnt automatically qualify a person to preboard - the waits at Florida airports are ridiculous as they load 10 people over 80 one at a time!
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