I agree, the method to determine if you have any unused SWA miles is terrible. I can see an accountant in a SWA back office, clapping his or her hands every time a customer's miles get errassed because a customer did not know how to access unsued miles. This seems intentional. Other airlines know how to track unused miles, SWA could easily do so aswell. The is a perfect example of the tricks that airlines pull to make it more diffecult for customers to get the full benefit of what they paid for the tickets. SWA, you can do better.
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