07-08-2018
04:54 PM
This is just a heads up to anyone who books with groups sales on Southwest. I am part of a med size group traveling next week, and as a loyal Southwest traveler, once our confirmation number was given to us I called to add my RR number and to purchase Early Bird Check in. Was told you are not allowed, since it is booked as a group, and that I could not get RR miles for this trip, and would have to do check in 24 hr before. Normally that is fine, but when your flight is at 5 am, EB is nice so you and others are not getting up at 5 am the day before to do it.
I used to be loyal, but after the experince with customer service and group tickets, I will never use or reccomend them again for group sales, and will fly one of the other major carriers.
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