Second time in same day your poor staffing produces a wait. Leaving us on the plane for an hour is utter BS. You knew we were flying to Seattle. You knew what the conditions were. You could have easily had us board late. Instead you wanted to make yourselves look better and shove us all into the plane to keep us out of sight. Looks better for PR. Like having no email address for customer service. Cramped up in a hot metal box for an hour extra in Las Vegas is utterly crap. You should be embarassed of how bad your service has become and your excuses of blaming others is also crap. Frankly youve started to suck. If I wanted a sucky airline I have plenty of options.
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07-18-2018
06:22 AM
Why is it inpossible to find a customer service email address? Ive spent 30 minutes looking. You have literally scrubbed it from your web site and that is offensive. You say you are all about service. And you virtually dorce e commerce to work with you and purchase tickets. Then you dont offer an email for service comments?? Is it because you are afraid if complaints? Because you know I too am busy and dont have time to spend on the phone telling you about my crappy experience with your poorly staffed ticketing today for the second time in a week at same airport?? I am ticked off that twice in a week your company cant see the need for additional ticket agents. Half the machines were not in use because you are too cheap to put a few extra staff on them. I lined up 75 minutes before my 6:15 AM flight. At a modestly sized airport. And yet your staffing situatuon created unreasonable delays to the point where my bag may or may not make it on. That is your fault. Not mine. You better hope it does because I am so ticked off right now. Cheapskates. Put some staff on machines when you clearly have bottlenecks in your ticketing. No excuse for my bag to not make it when it is your fault. How many people behind me right now are saying “Ive never seen it like that.” Three! Ive seen it thrice this year and twice in a week. Perhaps you need new consultants to tell you timely service matters and you need to hire more staff!! Upsetting.
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