Dear Southwest, My family is extatic to know that soon your airline will not be serving peanuts on flights. With my 6 year old daughter having a severe peanut allergy, it is a relief that the flights she’s on are one less area to be concerned with when traveling with her allergy. From several past experiences with southwest, your staff and company have always reasonably accommodated our allergy needs. We appreciate that effort and looking forward to seeing it continue. On a recent flight earlier this week, it was the same drill, we hand the flight attendant the allergy paper, kindly let them know of the allergy and have a seat. As always no peanuts are served on board. What we did notice however was the pretzels served in lieu of peanuts were packaged in a facility that handled peanuts. As relentless and seasoned pros at taking a look at packaging, they are deemed unsafe. After communicating this to the staff handing out snacks, the pretzels were continued to be served. I wanted to convey a message of concern for future peanut allergy travelers of your airline. As with the latest news of peanuts going away, the perception is that the alternatives are all safe for peanut allergy sufferers. As seen with the pretzels served, this is not the case. For those who are less cautious with the allergy and do not check packaging labels when the assumption is the pretzels are safe, they are still in danger of serious and severe reactions. As with the allergy, education and communication is key in understanding. I hope this email will assist in the education of your airline and staff zof the allergy and help prevent possible future reactions. Thanks. James P.S. im attaching a picture of the pretzel packaging. pretzels on flight 7/23/18
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