Preboarding is available for Customers who have a specific seating need to accommodate their disability and/or need assistance in boarding the aircraft or stowing an assistive device. Customers who are traveling with assistance and emotional support animals qualify for preboarding! I have been a Southwest rapid member for many years and feel you are the #1 airline in the industry. The statement above, about preboarding, I totally agree with. Here is my #1 complaint (along with almost every passenger who has earned A status), the agents need to follow the guidelines that Southwest has established. We see the diable people and the people who are unable to go down the runway preboard (totally understand). Then we see a person is overweight, family that wants to seat together or anyone else preboard. This is becomes a joke with your passengers guessing how many people you're going to allowed to preboard. The preboarding subject seems to come up a lot on this forum. Can you please let us know if you can have your agents adhere to the guidelines Southwest has established? Your people are the best in the industry. Thanks!
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