I'm sorry, but 'every airline loses baggage' is a terrible answer. The baggage handlers are taking care of thousands of dollars worth of each individuals personal items - even if they aren't bringing jewels and riches. I came to Boulder for swimming and cycling. In my bag, in addition to my clothes, vitamins, and all the things you CAN'T bring in carry-on, were my bike helmet, pedals, swim and cycling gear. Each day that I don't get my bag, my expensive trip is ruined. This isn't a 'mistake' - it's carelessness that is somehow acceptable to the airline. Now you see why people try to cram everything into the overhead bins! They know that the baggage handlers really dont care if they lose your luggage, and the airline doesn't either. We are an acceptable loss. What a horrible way to run a business. And, BTW - they are NOT looking for your luggage. Luggage left laying around an airport would be seized by the authorities because it's considered dangerous, so it's not hard to find a bag if you are actually looking. I am so sorry that I put my faith in Southwest. Never again.
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