09-06-2018
09:11 AM
I'd like to know what master of corporate doublespeak conjured up: "We’re making this change so we can continue offering a product our Customers love." SAY WHAT? Are you trying to tell us that, if you don't increase prices for the same service, you will have to discontinue it? Except that the price is the same for SOME flights, which suggests that this has nothing to do with "product" and everything to do with blatant profiteering. As the word wizard continues to say-- "Of course, an increase in the price of a product is rarely welcome news, but as EarlyBird increases in popularity, we want to protect the value it offers our Customers." Again, SAY WHAT? "Protect the value it offers." Translate that for us? It sounds like, "too many of the peons were willing to pay $15, so we're jacking the price up to $20 or $25 (on some flights-- especially if they are 'popular') to allow the upper classes to still take advantage of early boarding that the peons won't be able to afford any more." Is that not it? If it isn't, then kindly tell us WHAT IT IS. Because it looks like another effort to grab more money. Your CEO resisted "booking seats" but said you had some profitable ideas coming. I know the shareholders love ther profit and bet the CEO adds another million $$ to his yearly bonus. But for ordinary working people, this comes down to "We're charging you more for exactly the same thing because we figure we can get away with it." Nice to have the 3 tiered system so you can market test resistance. "Will they pay $20 but not $25? Okay, we'll keep it at $20. Are they all willing to pay $25? Let's try $30 next year." Shame on you, both for screwing customers, and doubly shame on you for lying about it so obtrusely. "The rubes are too stupid to figure out what we're doing-- after all, we said, 'protect a service everyone loves.'"
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