You keep saying to print up the confirmation emails. That's not an acceptable solution. It's not too much to expect that you can go to "My Account" and get a record of every transaction, whether the flight has occurred or not. It should be built in. In my case, I often have to change my business travel plans. So I often need to pull a receipt to reconcile expenses for travel that may have been purchased in August but had to be moved to November. The expense was incurred in August, so I have to provide a receipt months before the travel will take place. Your repeated suggestions that we go sifting through old emails and printing one up at 50% size (who the heck works with paper records these days, anyway?) is not helpful. Once Southwest has my money, "My Account" should contain a record of the transaction. It's really just that simple.
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