09-11-2018
03:00 PM
09-11-2018
03:00 PM
On the 17th of August, 2018 I used Southwest for my very first time... As a credit card holder with you, I decided to try your service. On that Friday, the 17th. I have had a very bad experience with this Mexican woman. (Who assisted me with the wheelchair).. Even though I already gave her a $10.00 ( Dollars) bill...no pesos. She was asking for more tip when I mentioned that I was goin to Aeromexico... I said alright, and gave her another $5.00 Dollars... No pesos... I was soo soo stupid because I gave her the $$$ before We arrived to my Aeromexico counter.... And suddenly she SAID... OH YOU KNOW WHAT...?? I CAN'T GO THE AIR TRAIN... YOU MUST GO BY YOURSELF... I WAS SOO , SOO DISAPPOINTED WITH 1 BAG, CARRY ON, AND MY BACKPACK... SHE LEFT ME THERE ON THE WAY TO THE AIR TRAIN... HALF WAY.... I NEED YOU TO KNOW WAS GOING ON WITH THESE PEOPLE... BECAUSE WE ARE COMING FROM OUTSIDE OF MEXICO... IST NOT A RESAON TO TAKE ADVANTAGE OF US...?? PLEASE... PLEASE.... TALK TO HER SUPERVISOR... THANKS A LOT.... CLARA M. PERAZA ATL- Houston- Mex 8/17/18 10. Am Departure.... 3:15 arrived Mx. KLARIMA: 404 838 6960 Accountant, Notary Public, & Translator, English/ Spanish in Atlanta. Since 1998. On Tue, May 29, 2018, 3:47 PM <no-reply@customercommunications.com
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