Look man my bag was supposed to be a carry on but the overhead compartments were full u can try to take up for the airline all you want but I know I'm out 299$ while somebody is have fun with something I used my hard earned money to buy but it's cool the company flys southwest all the time 3000 employees flying every 3 days but I will let my company know what has happened and how unprofessional southwest airlines are
... View more
10-03-2018
02:38 PM
I flew southwest last month and my playstation 4 was stolen out of my luggage I waited to post this until the investigation was complete but nothing was done it seems like they are giving their employees the ok to just steal whatever they want because they are not going to do anything about it even though I told them that I switched my game system from one bag to the other and that I was clearly on camera switching my game system to another bag and called to report it within the 4 hour time frame of me landing their investigation is a joke because if any investigation was done then they would have seen that and would have asked for my playstation account name and they would have seen that I haven't been logged into it ever since the day before I got on that flight and still haven't been logged in I travel for a living so I use my game system religiously on the road and for them to deny my claim is utter BS I waited for a month to just get a automated email saying they are not going to honor my claim I will be following up with the BBB and trying to get in touch with somebody higher up that's a 400$ system just stolen I work to hard for my money and what I have for a thief in their company to just open my bag and take what they want This is the email I recieved after waiting for a whole month Dear Terrance Moffatte, Probably the single most frustrating experience—for both the Customer and the airline—is when a problem occurs concerning a Customer's checked luggage. When this happens, the ideal solution would be to offer recompense for the loss—unfortunately, however, unlimited liability simply cannot be justified. On a daily basis, we accept sight unseen thousands of bags for transport and theoretically, everyone that checks a bag could file a missing article report. For this reason, the Officers of Southwest Airlines have established liability limitations and strict guidelines for processing baggage claims. Unless there is evidence that a bag has been improperly handled (), we do not accept delay in delivery or signs of exterior damage financial responsibility for missing articles. We do, however, make every possible effort to locate the reported missing property. We will continue our search for approximately 30 days and contact you if we are successful. Another factor affecting the liability of your claim is our list of exclusions. Our Contract of Carriage specifically excludes liability for money; jewelry; photographic, video, and optical equipment; computers and other electronic equipment; computer software; silverware and china; fragile or perishable items; liquids; precious gems and metals; negotiable instruments; securities; business or personal documents; samples; items intended for sale; paintings, artifacts, and other works of art; antiques; collectors’ items; unique or irreplaceable items; heirlooms; research, experimental, and scholastic items and documents; manuscripts; furs; irreplaceable books or publications; and similar valuables contained in carryon or Checked Baggage. For the Passenger’s protection, these items should not be transported in or as Checked Baggage. Notices of our limits of liability are posted for Customer review at all ticket and gate counters, as well as on our web site, southwest.com. Hopefully you will understand our position in this matter and will not allow this incident to tarnish your image of our airline. You are a valued Customer and we look forward to the opportunity to serve you again. Sincerely, Tye
... View more
