10-15-2018
02:09 PM
1 Love
I’m a loyal Southwest fan and have never had a complaint. In fact I always think of SW first when I think Customer Service. Yesterday was a different story and I feel you got one wrong. I was informed upon checking bags that there was a weather advisory in Denver where I had a layover on a flight from San Diego to final destination Jacksonville. The attendant informed me nothing was available to get me to a connector for Jacksonville. The only option was to chance it and go to Denver and pray my flight got out. That wasn’t an option as I had to fly to Houston the next day for business. The only other option was to fly to Orlando, rent a car and drive to Jax. I asked if the car would be covered and was met with “No”. This would’ve been cheaper than potentially putting me up in a hotel in Denver. Completely disappointing... This was followed up with no WiFi on the flight. Which was then followed up with baggage claim taking close to 90 minutes. As I mentioned I never complain and fly about 75% of my flight on SW each year. Again, truly disappointing that a rental car could not be provided after all that. Respectfully, Chris Dodson
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