Southwest Airlines Community

I meant pre-boarder whose families board with them.  I know how general family boarding works. 🙂 ... View more

A few suggestions:   Change the questions the GA asks before giving out pre-board.  Current policy is way to broad. Only allow family boarding if the person is disabled / wheelchair bound, etc. Allow family boarding like everyone else at the end of A boarding instead of with able bodied pre-boarders. Anyone can make up an excuse but SW can do a better job of weeding out the obvious offenders.   ... View more

That's a crap response from Southwest.  They can absolutely ask different questions to minimize the many that are now taking advantage of pre-board.  Southwest is using the Federal regulations as a guise for they do not have the stones to change the policy for fear of bad publicity.   As an A-List preferred Member and knowing that my status means nothing because of the ever increasing healthy folks taking advantage of the lax pre-board policy.  Why bother frequently flying SW anymore?   Seems to me other airlines are more stringent in pre-board than SW...... As a suggestion to SW, why do they allow the whole families of pre-board passengers to board at the same time?  I don't mind those that are wheelchair bound but the countless folks that walk on the planes vs. disabled is evergrowing.   ... View more

Something can be done...I dont' accept that SW hands are tied.  That's the easy way out.  The problem is getting worse and SW is the only airline that I know of that allows anyone who requests pre-board to do so.     All in all it is not as beneficial to achieve A-List Preferred status anymore or for that matter buy a Business Select ticket.   ... View more

Southwest claims they cannot discriminate when it comes to customer asking for pre-boarding but there has to be a way to police this.  It is getting completely ridiculous the number of able bodied folks in the B & C Boarding Groups abusing the system.     I only fly SW and spend $1000's to get to A-List Preferred and now it really means nothing because of the blatant abuse of the pre-boarding situation.  No other airline allows this amount of pre-boarding.   SW please come up with something to fix this or reduce the requirements for A-List / Preferred as you have diminished the value of achieving.  There is now little to no benefit due to the obvious abuse of the pre-boarding policy.  I would love a direct response from SW on this issue.......   Regards,   A Loyal SW Customer ... View more