02-03-2011
12:38 AM
1 Love
So will Southwest win the Freddie award this year for best frequent flyer program? Even Brian Lusk and Gary Kelly know the answer to that question. Congrats for breaking your streak.
BTW, I'm sitting in a hotel near Love Field because your home airport still has not cleared ice from the taxiway. Your own employees told me that today as my flight was canceled twice. DFW had no trouble today; perhaps I should have flown home to Phoenix on my hometown carrier USAirways.
It's so sad to think the old Southwest is gone. Perhaps Herb will start a new, low cost carrier since we have none left. Your failed us Southwest.
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How quickly we forget our roots. Remember when you landed the FA would say " We know you have a choice and thank you for choosing Southwest". Now your loyal A-list members are saying, "You have 7 weeks to reconsider this "Nuts" program or we're going to choose another carrier" Dudes and dudettes in Dallas, how insulting for your people to put comments on this blog saying we need to chill out, the program is better for us, we've put a couple years into this new program, etc. We are educated flyers and we know when we're getting screwed...we've had alot of experience with the other airlines. Dump Gary and bring HERB back.
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The "LowFare Airline" has not had the lowest fares in over a year. Pick a destination, check SWA, then Orbitz the same route. At least 3 airlines come in lower. I stuck with SWA because of the simple RR program. Now I have a second job...calculating points to convert into an award. This is a sad day for Southwest and their loyal customers. Why do you want to be like the old fart airlines? You broke the mold 40 years ago with fun, peanuts, and low fares. Now you're middle age, higher fares, and I need an I-5 core computer to calculate if I can go home for my reunion. Bring back Herb, Colleen, low fares, and the old RR program or lose your loyalists!
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I'm fed up with Southwest, the simple & easy airline, becoming complicated like the other guys. I earn around 25 free flights/yr and have decided as of March 1, 2011 to start using USAirways, Frontier, and a few of the other airlines since using Southwest is no longer to my advantage. What kind of crazy formula is this? Who are the insane marketing people who thought this is what their loyal customers want? And where the hell was Gary Kelly when this piece of trash was approved? What a shame. This simple airline with the easy frequent flyer program has just brain fried it's loyal customers in how to calculate a free flight from Phoenix to Albuquerque.
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