12-01-2018
07:21 PM
thanks for the other number. i'll certainly try it on monday. the recipient email address is just a google email address and i have received gift cards previously on the same address. hope they can send it to a different address.
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11-30-2018
09:32 PM
This has been one of the most frustrating experience with SouthWest. I purchased a gift card on the southwest website about a week ago. It was supposed to have been received in my email in 12 hours. I actually did receive the order confirmation but never received the gift card. I waited for a day and then called up the customer service number. As usual, I had to go thru the "provide number, we'll call back" routine. Got the call back after 15 min and explained the situation to the csr. She took the order number, kept me on hold for about 20 min and finally said i should wait for another 24 to 48 hours. Allright, so i waited another 24 hours and tried again, this time again going thru the same routine of waiting for 20 min, got a really **bleep**ty csr, it took me a while to explain to her that i had purchased the gift card 2 days ago. She kept reading the terms and instructions from the website. Finally when she understood the problem, she said she couldn't do anything and that i should talk to customer relations. She gave me a number that sure enough didn't work. So the next day i tried one more time, again going thru the 12 min wait for call routine and explained the situation. Again waited for another 15 min "while she investigated", and she came back and said she has requested the gift card be resent. I confirmed the recipient email address, i also verified that i am able to receive emails on that address AND that there was nothing in the spam. So waited again for 24 hours and no dice. At this point, i had spent more time and energy so i used the "complaint" form on the website and wrote down the whole story. I had pretty much given up on getting the gift card (southwest highway robbery). I recived a response the next morning stating that it takes about 12 hours to receive the gift card (WTF - it had been about 5 days). The email also mentioned that she has requested the gift card be resent (and also mentioned the correct email address). Sure enough, no gift still. The funny thing is, their complaint system does not allow responding back, you have to send in a new complaint. grrr........ Finally i searched the internet to see if this was just a lone bad incident but then i realized tons of such complaints. WHY IS SOUTHWEST NOT LOOKING INTO THIS ?
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