I have about eight of these coupons I never used. I don't recall ever receiving notice the coupons would expire tonight. I would have gladly given them away yesterday when my wife and I flew MDW-IAD.
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03-11-2011
04:19 PM
4 Loves
Chris: Much thanks for the apology. All teams slump, including the best airline in the United States.
However, the amount of damage to the brand is significant. Words aren't enough to significantly lessen the anger of your very loyal fan base.
How about real compensation such as a boatload of points, a companion ticket, or even an off-peak free ticket? That has always been Herb's philosophy. I'm certain Gary wants to put this botched rollout behind him.
Much thanks for considering the proposal...
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01-07-2011
04:54 PM
2 Loves
As a Southwest shareholder (and loyal WN flyer and RR member) I am very concerned about the almost universal frequent flyer condemnation of the changes. I've been on the websites of several key city newspaper blogs and the negativity is deafining--and these comments are from people who LUV WN. I'm concerned we will lose the one percent marketshare increase caused by refusing to charge for baggage or piling on hefty change fees. This will negate or diminish the expected revenue increase projected by Gary.
I am appealing directly to Gary to carefully analyze the criticisms and change when necessary. You have never been reluctant to adjust such as withdrawing from losing markets such as Detroit-City or reducing service like you are doing now in Philadelphia. These Rapid Rewards changes may diminish the value of the brand and shareholder value.
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Thanks for the photos of the old Midway terminal. It was like flying out of a private VIP terminal. Before the Orange Line open, I took the Archer Avenue bus from downtown. By the time, the bus arrived at Archer and Cicero Avenues, I had only 30 minutes to make flight on Midway Airlines to Washington National. Because of gale force winds plus -23F temperatures it felt like someone was spraying battery acid against my face (the wind childs were -70F). I raced the half mile down Cicero on foot, and cleared security in about 30 seconds. Because there were no jetways, after the agent pulled my ticket, I continued to race on the tarmac, bounded up the plane's stairs while the engines of the DC-9-30 were revving up. I was the last passenger aboard and collapsed into my seat and began to check for signs of frostbite.
Midway Airlines eventually went out of business and if it wasn't for Southwest Airlines, Midway Airport today would have probably become a shopping mall. Southwest is the preferred airlines for all my family because it saved Midway Aiport.
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