12-29-2022
10:55 PM
My son was just boarding his delayed flight from Dallas, TX to to return to his Navy air station in San Diego. Him and another service member neither in uniform, went to board when military was called after priority boarding. The service member in front of him clearly white, showed his military ID and ticket was scanned and he was allowed to board. My son right behind him , who is half white half Hispanic has dark hair showed his military ID and the attendant told him he could not board and needed to return to B 42 position to wait to board. I have never heard of such utter disrespect for our service members , but also the utter display of prejudice that occurred . I am appalled at the gate attendants hatred and disrespect. attendant was at Gate 2 Dallas Lovefield airport Dallas to San Diego departure at 10:25 (delayed) originally supposed to depart at 10:05 12/29/22. I want answers!!!
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11-24-2019
09:25 AM
I don't really understand why I'm explaining anything to anyone that's dense, but since you had enough time to sit and bold something I typed out and this is a discussion forum. I will take a minute to explain not tolerating this type of behavior from a perfessional telling me she doesn't have time to for me, I didn't asked for time I was asking for the policy. I was also explaining to her that per regulations, guidance and security reasons some branches of the military are prohibited to fly in uniform so their policy defeats the purpose. I've been flying official and have flown on many airlines, no one has treated me as this airline did on this past week. I basically can care less what their policy is what I was explaining to the customer service supervisor is because someone has a uniform on doesn't mean that they are actually connected to the military service as you see every day. Everywhere else in the world you go military ID should suffice. The way I was treated wasn't the way a professional cooperation handles business. I asked a question and was told their was no time to explain anything to me and the gate agent actually explained to another person that's it's at her descretion, so what's the policy? Is it the gate agents descretion or the airline policy that were following? Also, I've contacted the airline directly and it's being looked into. Thanks for your response.
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