01-08-2019
05:37 PM
That's an absolute joke and a farse for a business model. You know fine you are providing shoddy servie and have a HUGE number of customer complaints and this is your way of hiding!! Reminds me of a certain president - contact us on twitter and Facebook where we will have some poorly paid customer service reps in India reply to you. No wonder the stock price is decreasing the last 2 years. Businesses that have a good service gladly provide an email address, the only reason you don't is because of the sheer volume of complaints you will get. And for good reason. We are a family who have personal and business SW cards and have flown for years. Your hotel dept recently gave us a "special rate" after booking our flights, it was special all right it was 30% higher than the hotels site and 5 other travel sites. When we called to change it, we were told by SW they could not find the booking and they transferred us to booking.com (didn't know you were in bed with them) and they couldn't find it either, and the hotel couldn't find it. 2 days later we are told we called the wrong SW customer Serivce number (hotels), yet there's no separation on your website for service numbers. You are not only losing a family who gave you a lot of business but also our staff who travel and my blogs / social media (over 150,000) will all be made well aware. It's so bad I would rather fly Spirit than with SW in 2019!!
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