Seriously, I contact them after almost every flight to show them that the inflight wifi is broken. I fly enough to earn companion pass and sometimes 2x over in a year, but it doesn't matter that I complain about it. I get what amounts to an AI-like response an hour or two later apologizing, suggesting that they are looking into it, and then nothing. It just sucks that they expect us to continue to use the airline when we can't be productive. I hope they understand that other airlines will meet-comp the SWA status (e.g. Delta) and work pays for Wi-Fi in the interim, so what gives? Why would they push the buttons of their most frequent travelers? If they need to charge us for internet, it isn't like we aren't going to pay for it. Honestly, it seems like customer experience died with Herb Kelleher. Yeah, Gary, I'm talking to you.
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