The truth is though that this was NOT weather related. People are posting weather reports from all over the United States. I was sitting at my gate, staring at my empty plane in Tampa and my gate agent who was booking my replacement flight for the next morning (which was cancelled before we even left the airport) told us, "there is no crew, no pilot to fly it." The same thing was happening in Orlando, where they were busing in passengers from and Sarasota. I was talking to my family in Phoenix, who were flying into Florida on American, no weather issues or ATC issues, their flight to Miami was fine. So was my husbands family from San Diego and San Francisco to Salt Lace City and to Atlanta, on Delta. Why are all these other airlines and flights able to fly, but not SWA? Air traffic controllers are part of the FAA, so why are only SWA flights being cancelled? Why am I staying in a hotel with half a dozen other passengers that received hotel and food vouchers and ticket refunds, yet I am stuck paying for my hotel room, new tickets on a different airline and meals, just because I spoke to an uniformed agent? What gives? Where is the SWA heart now, when your customer base needs it most??
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