My flight from Austin to Orlando was delayed due to maintenance on the plane. A 1am arrival was not a good thing for the 85-year-old friend who was meeting me; I explained that and was offered and given and hotel voucher for the Marriott, but on arrival the hotel made me use my credit card. They made a copy of the voucher and told me I'd have to ask SW for reimbursement. I sent SW an email via their website two days ago but haven't heard back. If I'd used my hotels.com account rather than accept their voucher, I could have paid a lot less than the $230 the Marriott charged me. Does SW have a procedure for dealing with these vouchers? It appears the website only deals with other types of vouchers. Thanks much in advance for any guidance you can provide!
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