Southwest Airlines Community

I will admit that I was wrong here.  The links they typically provide send you back to the “find funds” page.  When I went in to just my account, there was the 1 that I just cancelled.  I have about $1500 worth of vouchers that I still need to find.     ... View more

This is still a crazy way to do things.  with any other online store I can go see all of my orders and cancelled orders and any credit type balances without having to hunt down my confirmation number or save some ticket or print out a voucher and keep it with me somehow to take advantage of dollars I already paid.   What happens here is I cancel a flight and I get a voucher.  Then, if I don't remember I have those funds (because it's a corporate account) I basically lose them.  They also don't come in email.  So searching email doesn't work.  Which means unless I print or memorize the voucher number I've basically thrown the money away.   It's really super simple - put all travel funds into your account and show that amount online.  Done.  I'm not sure why it's so difficult. ... View more

Thank you @CareforNOLA.     While I understand your logic below, it still doesn’t really solve the problem. If the app or any other app can be updated, then the boarding pass can be updated as well. Simply have it refresh each time it’s viewed.    A simple solution which may address your concern as well is to put a link back to the app where the “Gate” is shown on the boarding pass... this would at least make it a 1 click solution.      ... View more