04-27-2019
04:27 PM
04-27-2019
04:27 PM
Why not program your computers to behave in an adult manner? My first experience getting cancelled was having a round trip to Newark NJ and finding I might need to return home from Albany. I booked Albany to San Diego. Overnight SWA cancelled my round trip to Newark which of course could have meant I would lose my transportation to the east coast as well as my return. Most adult response and certainly doable - warn your customer as they attempt to double book. Allow some time for cancelling the unneeded res in case, as was my case I needed to know I could get the return from Albany before I gave up my seat on the return from Newark. Second adult response - send a daytime email AND text message warning that one of the res needs to be cancelled within x hours. Seems pretty fair to the airline and the passenger(s). SWA's choice - randomly cancel at midnight and good luck. In the context of refusing to cancel MAX-8 flights until the compromised FAA was commanded by the President, I have very little faith in SWA's safety concerns. Didn't use to be this way. Not only hurts passengers - it's an insult to the amazing rank and file at SWA who made it a superior airline for so many years.
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