I am furious. I received the cancellation text at 454pm Thursday, May 09. My husband and I were altreday standing in line to check in our bags. I waited on hold for 45 minutes to speak with a rep. She came on the line after we reached the counter. We were told by the counter agent that the flight was cancelled due to weather in Houston. I understand that we cannot control Mother Nature, however the way we were handled was unacceptable. So we were told that SW doesn't coshare, therefore we could not fly any other airline. Then we could only get to Vegas on Friday. This meant that we lost a day of activities and hotel fees. Since my flight was cancelled, they also cancelled my priority boarding claimingn it would be refunded. I didn't want it refunded because we are still flying. We were sent to BWI and slept in the airport. We were placed in C18 boarding. I will never fly this airline again!!! The counter agents as well as customer service is rude. Nobody cared about the money or time lost. But this standing in the back of line and not being able to sit with my husband on a 5 hour flight is totally unacceptable!! The news was at the jax airport and I will call them upon my return to voice my dissatisfaction. I want others to know how uncarimng of an airline this is. I will alsombe writing a google review, blog and any other way to express myself. Someone needs to call me immediately.
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