It seems like you are trying to put this on the consumer when clearly this is a CHASE issue. I too had this happen. We applied within the deadline, were accepted within the deadline, spent $5k in the first 2 months ($1k over the spend floor and one month before the deadline), were told by CHASE and Southwest that we should be receiving the companion pass, and told by a CHASE manager that it could take up to 8 weeks to receive our pass. 10 weeks later, no pass and a customer service agent from CHASE claiming we were never part of the promotion. We have the original email we used to signup, as well as emails from CHASE and Southwest saying what the requirements were and when we didn't and did meet them. We have escalated the issue, and if no positive solution is reached will move on to the executive offices. That being said, @chgoflyer you are undermining the credibility of all these people that believed they could trust both CHASE and Southwest by saying they were not vigilant enough. Working with a credible company should require that level of preemptive protection, and CHASE and Southwest's customers deserve better. EVERYONE THAT IS READING THIS THAT HAD AN ISSUE, TOOK IT AS FAR AS THEY COULD WITH CHASE, AND HAVEN'T BEEN OFFERED A REASONABLE SOLUTION SHOULD REPORT IT TO THE CONSUMER FINANCIAL PROTECTION BUREAU.
... View more
