05-30-2019
12:52 PM
SW: We appreciate you reaching back out, Jim. I'm truly sorry that the information you've received regarding checking your golf clubs for your upcoming vacation has lacked consistency. After verifying with the appropriate Team, golf clubs are subject to overweight fees, but not oversize fees, as the blog post you provided mentioned. Your feedback about this subject is very appreciated, and it's our hope that we'll be able to retain your future patronage and loyalty. We're confident more favorable circumstances will prevail in the future. -Becca Jim: LOL...thanks...Would it be possible to get something in writing to this effect so that when I get to the airport, I have something other than words to prove I've been told this ? Like maybe an e-mail from SW to XXX@centurylink.net ? SW: If you send me your confirmation number, I would be happy to notate it with what we've discussed. -Becca
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05-30-2019
12:39 PM
LOL.....30 seconds ago from a rep on Facebooks SW Page: We appreciate you reaching back out, Jim. I'm truly sorry that the information you've received regarding checking your golf clubs for your upcoming vacation has lacked consistency. After verifying with the appropriate Team, golf clubs are subject to overweight fees, but not oversize fees, as the blog post you provided mentioned. Sure wish they'd make this clear and easy to understand without all the back and forth, or even better, informed their employee's of the actual policy.
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05-30-2019
12:29 PM
Just spoke to the corporate office customer affairs, now being told its discretionary size wise and it all depends on the counter personnel at the airport at check in... WTF SW Airlines ? How rediculious....
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05-30-2019
12:04 PM
Unfortunately, this is the response I got from a SW rep on Facebook yesterday. Seems no one from SW has a clue either since I've talked to several people from SW and continually get different answers. Thanks for reaching out, Jim. Your golf clubs may be checked in substitution of one piece of the free Checked Baggage allowance at no charge on a one-item-for-one-bag basis. If your golf clubs exceed 50 pounds in weight or 62 inches in size (outside length plus height plus width), excess weight and size charges may apply. Feel free to follow this link and click on the Sports Equipment tab for more info: SW Baggae link attached. I hope this information helps. -Lauren and of course my reply and the SW rep. So since it's impossible to get a bag and clubs under 62", unless of course I want to pay an extra 150.00 to take them R/T, guess I'll leave them at home. So much for a vacation with golf. Thanks. Sorry for the disappointment. We look forward to welcoming you aboard. -Lauren
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05-28-2019
09:22 PM
Looking for a real answer to traveling with golf clubs...Continually hear conficting answers....does anyone know the real facts on this ?...because even SW reps dpn't seem to know for sure. Talked to 3 different reps and get 3 different answers. Want to take my golf clubs on vacation. I see no mention as to the size of the hard or soft case to transport them in. Only the wright is mentioned. Some say weight is the only issue, has to be under 50 lbs or there will be a charge for over weight. Others say the size also matters, and some say there is a size exemption for golf clubs...So which is it ? Would be impossible to find a hard case for a golf clubs and bag under 62 total inches. No mention of size limitation here for golf clubs...Most everything else does mention size limitations. https://www.southwest.com/html/customer-service/baggage/special-luggage-pol.html#baggage_special_luggage_pol_tab_list_tab_16 "Golf bag in hard-sided golf bag carrying case provided by Passenger, including clubs, balls, and shoes. Hooded golf bags or golf bags in a soft-sided carrying case provided by the Passenger will be subject to limited release. Note: Overweight charges will apply to golf bags exceeding 50 pounds"
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