Southwest Airlines Community

Thank **Bill** at Orlondo Gate 109 on flight 3395 to Birmingham. When asked if we could have an additional helper for my husband boarding our 15yo handicap wheelchair bound son, he said, “Sure”. Policy of one helper per pre-boarder is a policy but should also be executed with common sense. We wheeled our son close to the plane. My 17yo daughter lift him onto the plane while my husband breaks down the wheelchair for under the plane stowage. My 11 yo and I wait to board with regular boarding. An act of common sense and compassion will often be overlooked for the loud complaining customer. Complaining customer who are quick to email or call before a flight is even pushed away from the gate. We are the opposite. We are emailing/writing in a forum to say THANK YOU for you use of common sense, ***Bill***. YOU are the customer service which makes my husband and I buy stocks in Southwest Airlines and fly it whenever we can. Thank you Sir!! ... View more