08-16-2019
07:22 PM
08-16-2019
07:22 PM
Calling the 800 # does not always help. My first name has a hyphen on my birth certificate, but goverment computers put in a space instead. Originally my SW profile had the hyphen but I called to have itremoved so it wouldn't showup on boarding passes (just so flight tickets matched the drivers license or passport ID). SW profile was adjusted to match but it still shows up wrong now. Strangely in emails, some boarding info, has matching spelling but when printed out or on the app it's missing the second part of my first name. I'm always nervous going through security becaue a few times they have been unpleasant about it. On the SW app only the first half of my name shows up as if the end part of my first name (with or without a hyphen) is a middle name. Every flight I have to scramble to print and check whether it's closer to use an email versus the app (none of which are actually matching). The only thing that seems consistent is my growing frustration.
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