08-26-2019
10:17 AM
1 Love
I finally got the FOUND email. So it took a total of 11 days to get my laptop back. It seemed longer. But I'm just glad to get it back. I take back all of the bad things I said lol. But the lost and found people need a phone number with a live person that you can speak to. Thank you to DancingDavidE for your assistance.
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08-25-2019
07:06 PM
08-25-2019
07:06 PM
Can u give me the number that dancing David gave you? I cab find his previous post. @litereader wrote: HI DancingDavidE,
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08-23-2019
04:26 PM
Than you for the insight. I totally understand the masses of items left and lost. And that my mistake is just that, my mistake. My issue is that the system is antiquated and doesn't seen to be working. They found my item, logged it, issued a found number and I did what I was told to do by updating my lost incident report with the found number. That was 5 days ago. All I've received are hopeless auto emails. The system doesn't seem to be working efficiency. Perhaps it's time to locate another sub contractor to offer this service. When reading the posts in this forum, this does not seem to be anything new.
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08-23-2019
12:03 PM
Thank you for the suggestion. Unfortunately, I don't have the serial number. It's clear it's been found hence the found number and the description in the found report. I actually have a picture of it and I attached that as well. This is so so incredibly frustrating. I love Southwest and I brag about them too everyone I know. But this experience has put a really sour taste in my mouth.
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08-23-2019
06:15 AM
August 16 I flew from ATL to Las Vegas. Upon getting to baggage claim I realized my computer was missing. I completely the lost report that day. Didn't hear anything. On August 20 I went to ATL Southwest Baggage office. A very nice employee spent about 30 on the phone after he looked in the computer and read this to me "my computer was found on the plane in Vegas but sent to the Lost and found Warehouse". I left it on the plane on flight 798. He gave me this found # 1039001 and told me exactly what's on the computer. The computer has a high heel stiletto shoe sticker. The screen is cracked. There’s also a label that Says If lost, please return to Beaver Beauty Academy. I really need to get it back asap. Nothing has happened. It's been 7 days and all I've gotten are there's auto emails. My lost incident number is 1585348 this process is frustrating and unorganized. If anyone can help please let me know. My small business life is on that computer.
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