09-19-2019
12:02 AM
Thank you Blake, I did sent an email to Southwest because I made the reservation for Budget through their website. I know they don’t have anything to do with Budget but they are endorsing their business and offering fake deals on Southwest. My reservation with Budget was under my Southwest account.
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09-18-2019
09:49 PM
This is the letter I sent Budget.
Last night September 18th at 12:30 am I arrived to Denver, I went directly to get a car rental that I have rented through an offer from Southwest Airlines.
When I arrived to the counter around 1:00 am a friendly staff greeted me and when he retrieved my reservation told me that they only have a 2 door compact car, actually they didn’t have what I requested in my original reservation, he prompt mento offer me an upgrade very quickly went from $340 to $768 for my usage from September 18 at 1:15 am to September 21 at 11:00 am. When I told him that was to much he then offer a discounted rate of $45 a day, but still the total was $679, I was tired and my two kids where exhausted at that time all I could think was to get to the hotel.
Same day (today) at 11:15am I went to a Budget office right beside my hotel to return the rental car, the person at the front desk very nicely waved my fees for returning the car on a different location but my bill was still $163 for a car I had less than 24 hours.
You are honestly stealing from your customers and it is very disappointing that Southwest partner with you, this is why I am letting Southwest know that your offers are fraudulent and not real.
Luckily I was able to find a car rental from Avis, since my experience from Budget I asked many questions and they kept their deal and everything was clear.
I know for you one loss customer is not a big deal but thanks to social media I can advice others to be careful with Budget.
Shamira
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