10-16-2019
11:44 PM
10-16-2019
11:44 PM
I had a bad experience with seat saving on a recent trip back from Hawaii. The human tendency to cheat and take advantage, in this case cost avoidance of an early bird fare that others pay, will always have those who abuse the system at the exspense of others, and some, as was our recent experience, will take it to an extreme to "reserve" mutiple seats. While I have been a devoted SW customer for many years and very much enjoy the companion travel feature, we have noted his trend increasing. It will be the reason we switch to another carrier that is less likely to turn a blind eye and is essentially complicit in the inequites associated with its obbiously less than fully "open" [for all] seating policy. In all fairness, if you wish to secure your seat for your family members or whatever, then pay the extra amount as the rest of us do. I don't see the big deal in this as a policy. It would appear that SW doesn't really care about this enough to change. Sad.
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