11-12-2019
11:27 AM
I’ve only been on two SW flights, and each departed at least 15 minutes later than the scheduled time, just like every other airline. The boarding process didn’t seem any quicker. It may have been at the start, but then the line gets held up when people inquire about saved seats, don’t see anything in the back and try to turn around, etc. My experience is that this is just as bad as other airlines, though crappy in unique ways.
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Its ridiculous that anyone would shame you for this. You are just as entitled to the seats of your choice as any other passenger — more so because you paid the additional fee! If parents need to sit with their children, the. They are responsible for making that happen. And if the airline’s process or policies make that difficult, their customers shouldn’t be the ones responsible for fixing it. This is another reason why I only fly Southwest when required to for my job. Other carriers are worth the additional costs.
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