Nicole - agree with those who clearly see the preboard qualification process as one that is easily "gamed". I observe way too many "disability" imposters as mentioned in this conversation and am sure it is obvious to Southwest employees and management as well. Not satisfactory for Southwest to throw up "gov't regulations" as the reason for not solving this. I don't advocate non-compliance here, but believe Southwest can better manage this process to keep it from being a laughing-stock issue not only with YOUR employees, but also your (valued??) customer base.
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