Has anyone read Southwest's "Customer of Size" Policy? Under the reason for the policy, it states, "Southwest Airlines has had a long-standing policy for more than 30 years that is designed to meet the seating needs of our Customers who require more than one seat and protect the comfort and safety of all of our Customers." If this statement doesn't apply to parents flying with children, then I don't know what does. Also note that under the "Customer of Size" Policy, "If it is determined that a second (or third) seat is needed, they will be accommodated with a complimentary additional seat." The customer of size gets there second and even their third seat for FREE!! It seems that southwest is happy to encourage the travel of overweight people by paying for their second and even their third seat, but have no interest in accommodating "the seating needs of [families] who require more than one seat." Is it just me or is this a bad policy on the part of Southwest? If a customer of size is entitled to an extra seat because they take up the space, why isn't a family with a 2 year old entitled to a free seat for the 2 year old? Or what about a 22 month old who flies free? All parents want an extra seat for their child at that age but nobody wants to pay for it..
... View more
