I purchased my ticket January 12, 2020 for travel January 14th. I also purchased EBCI. I was able to use it for my outbound flight but not for my inbound flight because I ended up changing my travel to leave one day earlier. Because the EBCI is non-refundable, Southwest is unwilling to give me a refund. I have already taken to Twitter to express my displeasure about this and will never again waste my money for this product. I will simply wait ask at the boarding gate when I arrive if there are any more A zone slots available. I would rather pay $50 for that than waste the $25 for EB and get nothing.
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