01-27-2020
09:55 PM
01-27-2020
09:55 PM
I have had this issue two flights in a row, on my iPad Pro 13.3 including this evening. I am using app 7.1.0 and have tried loading both a tv show and movie through both safari and chrome. Every attempt ends with the video showing in an extreme letterbox format where the video is shrunk and has a large black border around all four sides of the video. There has never been an option to shrink or expand the videos which play in the Southwest app. The size of the video is also noted that the normal left carat < symbol to exit the video is displayed at the top of the screen but in the middle of the left half of the screen rather than at the far left side where it normally exists. Also odd is that as the video first loads, the spinning circle is a bit on the right half of the screen rather than dead center. This is only for a second and then the circle moves to the center and the mini sized video begins.
... View more
